FAQ

Please read our FAQ before sending us a message.

[toggles style=”default”][toggle color=”Default” title=”How much does shipping cost?”]

For all orders up to 3kg., the shipping fee is 50 EGP.

[/toggle][toggle color=”Default” title=”When will my order arrive?”]

For the Cairo and Giza delivery option, your order is delivered at your address within 2-5 business days by our currier.

[/toggle][toggle color=”Default” title=”How can I track my order? Where is my Order?”]

We will send you an email notification when your order is confirmed. You may track your order by the order tracking link.

Registered customers may also track orders by logging in to ‘my account’ and clicking the order tracking link for the relevant order. Meanwhile, guest customers may follow the status of their order and track their orders by clicking the “Non-member Order Tracking” section on the home page footer.

[/toggle][toggle color=”Default” title=”By which delivery company will my order be sent?”]

All shipments are delivered to our customers through multi-vendors. In order for your delivery to be made correctly, you need to fill in your address details (address, street, district, city) fully.

Please do not accept any damaged packages and click here to contact us.

[/toggle][toggle color=”Default” title=”On which days do you deliver? Are any deliveries made on public holidays?”]

The deliveries are made during the week, within business days and not made on public holidays and Sundays.

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